Privacy Policy

Introduction

Khaas Roz (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share and safeguard your personal information when you visit our website (the “Site”), place an order, or otherwise interact with our services.

We handle your personal information in accordance with applicable Indian laws and regulations relating to privacy and data protection.

If you have any questions about this Privacy Policy, please contact us at khaasroz@gmail.com or 8699004777.

Information We Collect

– Information You Provide to Us

When you interact with our Site, you may voluntarily provide us with the following personal information:

• Identity Data: First name and last name.
• Contact Data: Email address, phone number, delivery address and billing address.
• Payment Data: Information required to process your payment. Payments may be processed securely through third-party payment providers, and we do not generally store your complete card or banking details.
• Transaction Data: Details of products purchased from us, order history, returns, exchanges and refunds.
• Account Data: Username, password, saved addresses and preferences if you create an account.
• Communication Data: Any correspondence you send to us, including emails, WhatsApp messages, feedback, enquiries and reviews.
• Customisation Data: Measurements, sizing preferences or other information you choose to provide when requesting customised or made-to-measure products, where applicable.

– Information We Collect Automatically

When you use our Site, certain information may be collected automatically, including:

• Technical Data: Your IP address, browser type, device type, operating system, pages visited and the date and duration of your visits.
• Cookies: We may use cookies and similar tracking technologies to improve your browsing and shopping experience.
• Analytics Data: Information about how you interact with our Site, including products and pages viewed, links clicked and actions taken.
• Device Data: Certain information about the device used to access our Site.

How We Use Your Information

We may use the personal information we collect for the following purposes:

• To Process Orders: To confirm your order, process payments, prepare your products, arrange shipping and complete delivery.
• Customer Service: To respond to enquiries, resolve issues and provide support regarding orders, returns, exchanges and other concerns.
• Order Communications: To send order confirmations, shipping updates, delivery information and other important transactional messages.
• Customisation: To process measurements or sizing information where you request customised products.
• Marketing Communications: With your consent, we may send you information about new collections, product launches, restocks, promotions and special offers. You can unsubscribe from marketing communications at any time.
• Website Improvement: To understand how customers use our Site and improve its functionality, design, performance and content.
• Analytics and Advertising: To understand the performance of our website and marketing campaigns and, where permitted, provide more relevant advertising.
• Fraud Prevention and Security: To identify suspicious activity, prevent fraud and protect our customers, business and Site.
• Legal Compliance: To comply with applicable legal, tax, accounting and regulatory obligations.

How We Share Your Information

We do not sell your personal information.

We may share necessary information with trusted third parties that help us operate our business, including payment processors, courier and logistics partners, website and e-commerce service providers, analytics providers, marketing platforms and other service providers.

We may also disclose information where required by applicable law, a court, government authority or where reasonably necessary to protect our legal rights.

Cookies and Tracking Technologies

Our Site may use cookies, pixels and similar technologies to operate essential website functions, remember your preferences, understand website traffic and support our advertising and marketing activities.

You may be able to disable certain cookies through your browser settings. However, doing so may affect the functionality of certain parts of the Site.

Marketing Communications

Where you have provided the required consent, we may contact you about Khaas Roz collections, launches, restocks, offers and other brand updates.

You may unsubscribe from marketing emails at any time using the unsubscribe option included in our communications or by contacting us at khaasroz@gmail.com.

Even if you unsubscribe from marketing communications, we may still contact you regarding your orders and other necessary transactional matters.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax or regulatory requirements.

Where information is no longer required, it may be deleted or anonymised in accordance with applicable law.

Your Rights

Subject to applicable law, you may have certain rights regarding your personal information, including the ability to request access to, correction or deletion of certain information held by us and to withdraw consent where processing is based on your consent.

For privacy-related requests, please contact us at khaasroz@gmail.com.

Third-Party Links

Our Site may contain links to third-party websites, payment providers, social media platforms or other external services.

Khaas Roz is not responsible for the privacy practices or content of independent third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

Children’s Privacy

Our services are not intended to knowingly collect personal information from children without appropriate consent or authorisation where required by applicable law.

If you believe personal information relating to a child has been provided to us inappropriately, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable legal requirements.

Any updated version will be published on our Site and will become effective from the date stated in the revised policy.

Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or how Khaas Roz handles your personal information, please contact us: