At Khaas Roz, every piece is carefully checked before being packed and sent to you. We want your experience with us to be as seamless as possible, so please read our policies below before placing your order.
Products purchased during a sale, promotion or special discount cannot be cancelled once the order has been placed and are not eligible for return, refund or exchange, unless the product received is defective or incorrect.
If you wish to return or exchange an eligible product, you must contact us within 7 days of receiving your order.
Return shipping charges will be borne by the customer unless the product received is damaged, defective or incorrect.
To be eligible for a return or exchange:
Once the returned product reaches us, it will undergo a quality check before the return or exchange is approved.
Khaas Roz reserves the right to refuse a return or exchange if the product does not meet the above conditions.
We carefully inspect every piece before dispatch. However, if you receive a damaged, defective or incorrect product, please contact us on WhatsApp at 8699004777 or email us at khaasroz@gmail.com within 24 hours of receiving your order.
Please share clear photographs and an unboxing video wherever possible to help us review the issue.
Claims raised after 24 hours may not be eligible for replacement or resolution.
If you experience a genuine manufacturing or quality issue despite following the care instructions provided by Khaas Roz, please contact us within 15 days of receiving your order.
Each request will be reviewed individually by our team before any replacement, repair, exchange or other resolution is offered.
Damage caused due to incorrect washing, improper storage, mishandling, ironing, bleaching or failure to follow the recommended care instructions will not be considered a manufacturing defect.
Orders may only be cancelled before they have been dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
To request a cancellation, contact us as soon as possible at 8699004777 or khaasroz@gmail.com.
Where a refund is approved, it will be processed after the returned product has been received and successfully passed our quality check.
Approved refunds will be issued to the original mode of payment wherever applicable.
Shipping charges, if any, are non-refundable unless the return is due to an error from our end.
The time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.
We currently ship across India.
Estimated delivery time is generally 4–7 business days after dispatch. Delivery timelines may vary depending on the destination, courier partner, weather conditions, holidays or circumstances beyond our control.
Orders are generally not shipped or delivered on Sundays and public holidays.
Once your order is dispatched, tracking details will be shared with you wherever available.
For any order-related queries, you can reach us at:
WhatsApp: 8699004777
Email: khaasroz@gmail.com